IRVINE, Calif., (December 17, 2008) –Toyota Material Handling, U.S.A., Inc. (TMHU) is pleased to announce that Toyota achieved the highest ranking of any manufacturer overall and topped the Product Quality category in Modern Materials Handling’s inaugural Lift Truck Customer Satisfaction study. The results were published in the November 2008 issue and according to the publication, the survey was designed to gauge user satisfaction with the lift trucks used in manufacturing, distribution, warehousing and logistics facilities.
“Customer satisfaction is a cornerstone of Toyota’s philosophy, and it’s rewarding to see customers recognize Toyota’s efforts to offer exceptional customer support,” said Brett Wood, president of TMHU. ”We share this honor with our associates, our world-class dealer network and customers.”
The study focused on 40 product and brand attributes distributed among six categories including product quality, value, service, product features, environmental sustainability and performance. The scope of respondents represents more than 1,300 materials handling professionals receiving Modern Materials Handling, Material Handling Product News and Logistics Management who evaluate, specify and purchase lift trucks in their manufacturing, and distribution logistics facilities.
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