Offering Five Levels of Partnership to Help Customers Increase Efficiency and Reliability

Konecranes, a global leader in the manufacturing of overhead lifting equipment and services, introduces a full range of service levels designed to match customers' maintenance and performance needs. With over eighty years of experience, Konecranes has gained an extensive amount of knowledge that originates from hands-on service experience, unique industry-specific expertise and strong customer relationships. Konecranes has more than 3,500 technicians servicing more than 370,000 cranes, port equipment and machine tools worldwide. In order to make sure that the service always reflects the customers' needs, Konecranes has developed five different levels of cooperation, from single expert servicing to a full-service and material-handling partnership. The five service levels include the following solutions: CONTACT, CONDITION, CARE, COMMITMENT and COMPLETE.

With each level of service, a higher level of partnership is attained. Each level brings the customer relationship closer, providing the customer with a more comprehensive service and the insight and ability to continuously develop its operations. For customers seeking a large-scale maintenance service outsourcing solution, a partnership with Konecranes can increase safety, maximise production, ensure trouble-free production, reduce maintenance costs and extend the service life of the equipment.

The five-level service approach begins with the CONTACT solution. The CONTACT solution provides expert services and solutions on a need-by-need basis. Customers purchase products and services, such as spare parts, repairs, emergency on-call, inspections or modernisation, but retain the responsibility of managing their maintenance activities.

The second service level, the CONDITION solution, offers as-needed inspections and repairs to improve the condition and reliability of the equipment. The customer requests periodic, scheduled inspections from Konecranes and receives recommendations and quotations regarding further repairs and maintenance.

The CARE solution is the third level of service, in which Konecranes is the primary service provider. Konecranes takes full responsibility for the planning, arranging and care of inspections and preventative maintenance activities, and may also complete repairs as part of a preventative maintenance programme without any repair offering or proposal process.

The fourth level is the COMMITMENT solution. The COMMITMENT solution is a full-scope maintenance solution where the customer and Konecranes share the responsibility of maintaining and improving the productivity and availability of the overhead lifting equipment: The customer fully outsources all crane and lift-truck maintenance activities to Konecranes. Shared, long-term targets and key performance indicators are defined in order to achieve a productivity-enhancing situation.

A long-term relationship is attained at the fifth level of service, offering the COMPLETE solution. Konecranes provides the complete material-handling service, taking wide-scale responsibility for the functionality and availability of overhead lifting equipment and personnel. At this level, Konecranes may also provide crane operation services for the specific parts of production where lifting and transport of goods are the core processes.