“Because the majority of truck breakdowns are the result of minor faults, we have a high rate of first time fix,” explains Nathan. “But for jobs requiring parts that we do not carry we have instant real time access to our parts distribution centre to ensure that the item is delivered to the customer straight away.”

On-bike satellite navigation helps reduce response time further, while Blue Tooth communications technology fitted within their helmets ensures that the two engineers remain in contact with their head office at all times.

Pat Burke, Yale UK ’s regional business manager,  commented: “The motorcycles fulfill a need to get to a clients’ site quickly. Once there the engineers can either rectify the problem straight away or at least identify the fault and order the necessary parts to carry out a full repair.

“As everyone who has attempted to drive in London knows only too well, getting around the capital by road can be a nightmare. We have cut response times dramatically by using motorcycles and, although initially some customers were a little surprised to see a forklift truck engineer arrive on two wheels, they have all been extremely happy with the new service.”

“The ability to provide a top quality after-sales service support package is a key differentiator among forklift suppliers. At Yale we are constantly identifying new ways to improve our service offering and engineers on motorbikes is just one example.”