Intralogistics expert Jungheinrich is using virtual reality (VR) to provide initial and further training for its after-sales service engineers across the whole of Europe.

Thomas Diwan, head of the Jungheinrich Training Centre, explains: “Those taking part in the training completely forget that they are in a virtual environment. Everything seems perfectly real. Experience has shown that actions learned as part of the VR training are performed much better in real applications later on and error rates are vastly reduced. Jungheinrich is therefore planning significant expansion of its VR training.”

The VR training concept, developed by Jungheinrich employees, involves trainees wearing specialised glasses to view a virtual warehouse environment. The various training units enable them to view selected forklift trucks from all sides, operate functions, take a look inside and make repairs with the appropriate tools. The entire fleet of Jungheinrich forklift trucks can be represented as an actual-size 3D model where every component can be individually disassembled. It is also possible to go through logistical functions and processes in close-to-real conditions. Virtual reality therefore makes it possible to learn from your mistakes with no risk involved.

“At Jungheinrich, we’re therefore committed to providing our engineers with the highest quality support, tools and training required for an ever faster, more efficient response. Technology has a vital role to play here, facilitating a joined-up approach to information – via services such as VR training and Call4Service app – that will move the industry forward and add real value for our customers.”