24/7/365 hotline is now available for company’s expanded product and service offerings

Wednesday, January 20, 2010

(Cincinnati) Intelligrated®, a leading American-owned automated material handling solution provider, announces the launch of its enhanced Customer Service & Support hotline. The expanded hotline is available 24 hours a day, seven days a week and 365 days per year at 1-877-315-3400.

Intelligrated’s entire client base, which has seen rapid growth following the acquisition of FKI Logistex® in June 2009, can now access technical support, parts specialists and field service engineers through one hotline number. The hotline is staffed by highly-trained engineers and parts specialists experienced with both Intelligrated and FKI Logistex systems, including IntelliSort® and UniSort® line sortation systems, Crisplant® tilt-tray and cross-belt sortation systems, conveyor systems, Alvey® palletizers and robotics, Real Time Solutions® order fulfillment systems, Cleco cranes, warehouse control software and machine controls.

Intelligrated Technical Support is enhanced through the company’s exclusive online Customer Service Dashboard, a comprehensive web-based incident management and project portal available to Intelligrated customers under contract. Dashboard provides customers with access to real-time system incident notifications, project-specific system documentation, searchable incident histories, timestamp reporting and full reporting export capability to popular business applications such as Microsoft® Excel and Word.

“Our commitment to providing 24/7/365 access to technical experts and state-of-the-art, real-time service offers customers the system support they need, when they need it most,” said Chris Cole, CEO, Intelligrated. “By maintaining a focus on uptime and performance, Intelligrated allows clients to concentrate on their core business.”

The Customer Service & Support Hotline also grants access to other support features, including preventative maintenance, training and documentation, system upgrades and modifications to existing equipment. In total, over 160 service associates across North and South America make up the company’s support network.

About Intelligrated

Intelligrated® (www.intelligrated.com) is a leading American-owned, single-point provider of automated material handling solutions with operations in the U.S., Canada and Mexico. Headquartered in Cincinnati, Intelligrated designs, manufactures and installs complete material handling automation solutions, including IntelliSort® line sortation systems, Crisplant® tilt-tray and cross-belt sortation systems, conveyor systems, Alvey® palletizers and robotics, Real Time Solutions® order fulfillment systems, warehouse control software and advanced machine controls—all supported by 24x7 Customer Service and Support.

Serving the warehousing, distribution, consumer product manufacturing, postal and parcel markets, Intelligrated collaborates closely with its clients to develop productivity solutions and responds to their needs throughout the life of their material handling systems.