Without the seven day ByBox service, Vista Retail would not be able to respond to breakdowns at critical times such as Boxing Day or Bank Holidays, when retailers are at their busiest. As ByBox continues to operate as normal during these times, Vista Retail has the assurance that their engineers can receive parts in case emergency repairs are needed. Vista Retail trialled the ByBox service over Christmas last year and the feedback from their engineers was extremely positive. Aspects of the service such as text alerts when an item is in a locker, the tracking system and the pre 8am SLA were useful in helping them work more efficiently.

Ian Smith, Warehouse and Logistics Manager at Vista Retail commented, "We have had a great transition from our previous service provider and ByBox has put together a bespoke solution for us which is perfect. The ability to send and receive parts 7 days a week is extremely valuable for the sector we work in and allows us to provide greater support to our customers. ByBox send out over 100 parts for us a week and we are extremely happy with the service they are providing."

ByBox provides bespoke solutions and as well as its locker network, and can also manage the repair of any faulty items. It operates an in house repair centre, where a fully trained workforce of repair technicians provides full repair, refurbishment and screening services. Alongside this, it has a Technical Services division which provides outsourced low-level engineering through to high end technical repairs.

ByBox can also manage the route back to the repairer or repair the item itself in its own repair centres and then put the fixed item back into good stock. The Thinventory™ platform ensures equipment manufacturers can keep track of where and what stage of repair items are at.

James Pepper, Vista Technical Services Director commented: "Logistics is a key component of Vista's highly successful and reliable service solution, therefore when a decision was made to move to ByBox to provide overnight in box and NDC delivery solutions it was reassuring to see a detailed transition plan and the high level of understanding and commitment from the ByBox team. The transition was seamless and post transition support continues to be highly professional."