On 31^st, Quality Service Team of Jianghuai Heavy-Duty arrived at Tianjin market, leaving the dealers and customers impressive image by their warm attitude and sincere service.

As a harbor city, the goods dealing volume everyday in Tianjin is great. Subsequently, here asked for a great demand of forklifts and the using frequency of forklifts is quite high, which requires high-quality forklifts as well as excellent service system to assure the long-term use and safety of the forklifts.

A customer in Tianjin owns 8 JAC forklifts. Due to improper use, there occurred some problems on forklift cover slab. The Service Team quickly went to the spot, solving the problem rapidly and minimizing the economic loss of the customer. The Team taught the customer how to correctly use the forklift and received great appreciation from the customer.

When Quality Service Team of Jianghuai Heavy-Duty walked to the customers, they were surprised. They praised highly the quality of Jianghuai Heavy-Duty’s products, especially such kind of activities to close customers, which greatly enhance the confidence of customers to use Jianghuai Heavy-Duty’s products. The customers asked for some dealing measures to handle the problems appeared in daily operation, and the repair staff demonstrated to them actively.

As there are many units requiring large demand of forklifts in Tianjin and in order to make sure that local service station can provide timely and effective service for the customers, the Team organized the training to the service staff and directors in dealing companies, including service flow, service mechanism regulations, service attitude and some measures to handle difficult faults. This has laid sound foundation for further expanding Tianjin market.

This Quality Service Travel left a good image to the dealers and customers of Jianghuai Heavy-Duty. Meanwhile, Jianghuai Heavy-Duty also saw some quality problems in the actual use. After this activity, Jianghuai Heavy-Duty will enhance the force to improve product quality so as to provide more quality products for customers.

JAC Forklift Quality Service Travel (Northern China Stop) ended successively. As it was for a short time, there existed some pities. However, Jianghuai Heavy-Duty will back on this travel, moving forward without stop, covering domestic and international customers in an all round way and offering excellent service for the customers.

About Jianghuai Heavy-Duty Company

Anhui Jianghuai Yinlian Heavy-Duty Construction Machine Co., Ltd. (Jianghuai Heavy-Duty Company for short) is a subsidiary company hold by Anhui Jianghuai Automobile Company Group (JAC Group for short). As a key enterprise of the Heavy-Duty section, one of the four sections of JAC Group, the Company is a specialized manufacturer of construction machinery, such as forklift and excavator. The predecessor of the company, Hefei Mining Machinery Company, had been a researcher and manufacturer of construction machinery for over forty years and was hailed as Cradle of Chinese Construction Machinery. 　

Today, the company has over 400 employees and covers an area of 143000 square meters. It has strong technical strength and complete checking devices with a team of good staffs and with the installation of 550 sets of manufacturing or checking equipments including 49 sets of precision equipments, large volume equipments, and unusual equipments such as BSF-150（B）NC machining centers, NC flame cutting machines, and plasma cutting machines. Since its foundation, the company introduces advanced techniques and management and JAC culture on the basis of former facilities and staffs. It insists to take the road of quality merit under the motto of “make better products and create a better society”. The forklift trucks developed and produced by Jianghuai Heavy-Duty Company have wide variety, strong power, and excellent performance. The company has already produced 6 series, and 150 kinds of forklift trucks including 1-10 ton diesel forklift and 1-3 ton electrical forklift. The company has complete testing devices and its products receive high praise from consumers and the National Construction Machinery Quality Inspection Center.

There are over 100 first tier dealers in China; its sales network covers all domestics markets; and its products are sold to overseas markets. Over 3000 sets of forklifts are sold in 2006; about 500 sets are sold to major markets in Europe and America, the sales income is nearly 200 million Yuan. The company has become the most growable forklift and construction machinery manufacturer and major base of forklift development and export in China.